★★★★★ 1
Well, Logi (Logitech)'s normally great record has been broken...
Style: 2024 Model
Gotta vent.
I've had my Logitech K800 forever and a day and LOVED it. Never any performance problems, smooth, comfortable, easy to use, and took a beating daily for years. Got it through work, so it was more expensive than your usual, but it couldn't last forever. It started being unable to take a charge, so I knew I would have to retire it. (They stopped making these (WHY???) and they're selling after-market for a fortune.)
I have Logi all things keyboard, mouse, etc., so went with them again. Bought a K650, but out of the gate, it started doing weird stuff, like repeating keys when you weren't even touching the keyboard, jamming up, or just stopping functioning. Did all the usual troubleshooting, but nothing worked.
Just to save time, I sent it back here and replaced it with an MK540. Son of a gun if it didn't start immediately doing the same things. NOW I was cranky, so I did my online research and learned these are well known problems for others, who also couldn't solve them. I then went to Logi tech support. Got a level 1 person who walked me through the standard steps I'd already done multiple times (Did you turn it off and on again? :-D), gave me long lists of things to try, then at the end, when nothing worked said, "Well, it's within 30 days so just return it to the seller, and here's a link to our other keyboards."
"Ummm," I said, "this is the exact same circumstance with two DIFFERENT keyboards in a row. As I had no trouble with my previous Logi keyboard, and nothing else has changed on my end, it seems logical that the problem is with the new software, hardware or some QA problem with producing these models. Why would I go buy another one when we don't know WHY it's doing this, suggesting I could go through this all over again?" (BTW, a MAJOR inconvenience for days). Her answer (twice): "Don't worry, it'll be fine, just go get another one." OMG.
Stubborn, so I gave it a third shot (MX Mechanical) now for 3x the money hoping better quality would help, but guess what? I've now received my 3rd notice from Amazon saying delivery will be delayed, this time with no date estimate known.
I tried, Logi, but even I am done. Buying a highly rated other keyboard that has all the features I need. Logi, not sure what you're doing with these membrane ones (vs. mechanical), but it's not working. If you could ship me a K800, I'd so appreciate it. :-D K
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Reviewed in the United States on October 18, 2024
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