★★★★★ 1
Failed Shortly After Purchase and Required Too Much Effort to Resolve
This product was purchased as a holiday gift for my spouse. Out of the box the product made a load mechanical noise (similar to a baseball card in bicycle spokes) – but it produced a nice heated frothed milk. Less than 3 months after first using the frother, it completely stopped frothing. The heating unit continued to work but the spinning disk did not move.
I contacted the seller and within 48 hours they requested a video of proof that the frother was no longer working. I provided the requested video 6 hours after receipt of seller's request. Since then, I have not received any communications, and my follow up emails receive NO RESPONSE.
Amazon should consider pulling this product and seller from their website.
UPDATE:
After multiple follow-up contacts over a month's time, manufacturer eventually issued a full refund.
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Reviewed in the United States on April 20, 2026
