★★★★★ 1
***Serta should recall this chair!
Color: Grey
Serta quality and comfortable for office use only, casual home use isn't the same... the only reason I didn't give it 5 stars for ergonomics is that if you are not sitting upright in "office mode" and you want to slouch and relax, the seat makes you feel like you are always sliding forward in the chair? I assume that is because it's an "ergonomic" chair, but it is well built and worth the price in my opinion.
***Updated addition; after using the chair to work from home & casual use, it is still annoying to feel like it tilts forward unless you are sitting up perfectly straight! I have also noticed that if you get up or reposition yourself (due to the forward sliding) the seat height resets itself back up to the top!? So when you sit back down you have to lower the seat again... my last Serta chair never had these issues!! For the price point, this shouldn't be a chair I will be replacing after a few months - but not with another Serta!
****Second update = now 1 star! (Chair still looks new, I only work from home 1 day a week, and take great care of my things so there is no damage or even usage wear) After trying to make the best of this chair, it is even more annoying to use.. it now "groans" when any movement rocking back or forth... it still feels like it is forcing you to slide forward and feels like the chair wants your to fall out! Leaning back doesn't stay (no adjustment to keep from "leaning forward") so no matter what I do, I hate sitting in this chair more every day... and now I am very worried about buying another chair blind online!
***Serta should recall this chair!
*****Third update = Chair still looks and feels brand new, but now randomly will make weird creaking and groaning noises with every movement and as an added bonus it randomly just sinks to the lowest level without warning!!! Typing away and it just starts sinking until it hits bottom!
I don't know how an expensive chair could be so awful!!
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Reviewed in the United States on March 1, 2024


